Shipping policy
DELIVERY
* Please note that delivery times cannot be guaranteed. Standard shipping can take up to 15 working days. International Recorded Delivery shipping can take longer. Customs fees as well as any taxes that are associated with the purchase are the customer's responsibility. All our parcels require a signature upon delivery. All of our jewellery is packaged in a pouch. |
Destination |
Delivery Options |
Cost |
Delivery Time |
New Zealand | Standard |
$3 NZD |
3-5 working days |
Australia |
Standard | $20 NZD |
3 - 7 working days |
RETURNS
For all online orders: If you are unhappy with your purchase or it is in some way faulty just send your item back unworn within 7 days, and choose from a refund or an exchange. There are some items you can't return: Earrings - for hygiene reasons we can't take these back. Please choose carefully and contact us if there is anything you are unsure about!
For all returns, all we ask is that the item is: Unworn in the same condition we sent it to you in its original jewellery box. Wrapped carefully and securely in its box in a well-sealed padded envelope. We recommend you use Recorded Delivery or another tracked service to return your item. Please send the item with your receipt and contact details to
WHAT IF IT IS FAULTY Our jewellery is handmade, we quality control every piece with care. If for some reason you receive a faulty item then simply send your item back within 7 days, and choose from a refund or an exchange. We will happily refund your postage costs (for faulty items only). Wrap your item carefully and securely in its box in a well-sealed padded envelope. Please use Recorded Delivery or any other tracked service, because we can't take responsibility if your parcel is lost in transit. Send the item, your receipt and your full contact details to Samapura NZ / Australia |