Shipping & Returns
From our studio, to your door.
Every Samapura order is packed by hand in our Auckland studio and shipped with tracking. Here's what to expect after you place your order.
Free NZ & AU shipping over $120
Complimentary tracked shipping on all New Zealand and Australia orders over $120 NZD.
Tracked delivery
Every order ships with tracking so you always know where your piece is.
Beautifully packaged
Every order arrives in a Samapura pouch — ready to gift, ready to wear.
14-day exchanges
Not quite right? Exchange unworn pieces within 14 days of delivery.
Rates & times
Shipping by region
| Region | Delivery time | Cost |
|---|---|---|
| New Zealand | 2 – 4 business days | $7.00 flat rate · Free over $120 |
| New Zealand (Rural) | 3 – 5 business days | $12.00 flat rate · Free over $120 |
| Australia | 5 – 8 business days | $18.00 flat rate · Free over $120 |
All orders ship from our Auckland studio with tracking. NZ flat rate $7.00, NZ rural flat rate $12.00, Australia flat rate $18.00 — free shipping on NZ and AU orders over $120.
Returns & exchanges
Not quite right?
We want you to love your Samapura pieces. If something isn't right, unworn items in their original packaging can be exchanged within 14 days of delivery.
Custom orders, personalised pieces, sale items and earrings (for hygiene reasons) are final sale and cannot be exchanged.
To start an exchange, simply email sales@samapura.co.nz with your order number and we'll guide you through the next steps.